We have reviewed your complaint only to find that was on hand ID 19685D3B29000003 where the dealer gave [5d Jd 8d] as flop and a [7c] as turn and in that hand you had as pocket cards [KdAc], it was on the very next hand, ID 19685D3B29000002 where you had the [5d9d] as pocket cards, but with a flop of [Kd 4s Td] with [6h] on the turn.
These 2 hands have been combined as a montage in your email, as far as our RNG being wrong or in any case incorrect as you stated in your allegations, we strongly disagree.