No, végre válaszolt a Customer Support, elég viccesek:
"Thank you for contacting Zynga Customer Support.
We are terribly sorry to hear that you are missing the Gorilla.
We know that you have worked hard to get your City where you wanted it and to progress within the game. Unfortunately, we are unable to restore items that do not fall within the parameters of the CityVille Item Restoration Policy.
This includes free gifts, levels, lost crops, experience, and coins from ribbons, achievements, City Cash, Coins etc. This policy also does not allow for the restoration of items that were accidentally sold, deleted, or accidentally purchased or lost because of some in-game issues that has something to do with the server.
We apologize if you have lost any items or progress in server rollbacks, crashes, downtime or maintenance. We are working hard to address the in-game issues that may have contributed to this experience.
Thank you for your patience. Please let us know if you are still having any problem regarding this issue.
Kind regards,
Ron S.
Zynga Customer Support"
TEHÁT:
Ha veszel cash-t és "valamiért" nem kapod meg, nem jelenik meg az accodon, akkor nem biztos, hogy pótolják... Hát izé... ez nem is customer support így hanem egy gagyi helpdesk.